Refund policy
60-Day Satisfaction Guarantee
We want you to love your BASED products. If you're not satisfied for any reason, you can request a refund within 60 days from the date your order was delivered, whether the product is used or unused.
How to request a refund
Email us at baseddofficial@gmail.com with:
- your order number;
- the product(s) you'd like refunded;
- a short description of the reason (optional, but it helps us improve).
In most cases you won't need to send anything back. If we do need the product returned, we'll tell you by email and send you the return instructions before you ship anything. Please don't send items back without contacting us first, as we can't process returns we weren't expecting.
Damaged, defective or wrong items
If your order arrives damaged, defective or incorrect, email us within 60 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, whichever you prefer.
Refunds
Once your request is approved, the refund is issued to your original payment method. Depending on your bank or card provider, it may take a few business days to appear on your statement. Shipping is always free, so there are no shipping costs to deduct.
Exceptions
- Free gifts (such as the complimentary toiletry bag) are not refundable on their own.
- Gift cards are not refundable.
- Requests made more than 60 days after delivery are not eligible under this guarantee, but contact us anyway and we'll do our best to help.
Customers in the European Union
In addition to our 60-day guarantee, if you live in the EU you have the legal right to withdraw from your purchase within 14 days of receiving your order without giving any reason. To exercise this right, email baseddofficial@gmail.com with a clear statement of your decision. We'll refund all payments received within 14 days of your request. Nothing in this policy limits your statutory rights.
Questions
Email us at baseddofficial@gmail.com and we'll get back to you as soon as possible.